Monster Casino – Contact & Support

Monster Casino's customer support team is available 24 hours a day, 7 days a week. Below you'll find all contact options, expected response times, and company details. For most account-specific issues, live chat is the fastest route to a resolution.

Contact Methods

Live Chat

Live chat is available through the widget in the bottom-right corner of any page on the platform. Connection to an agent typically takes a few minutes, around the clock. It's the recommended channel for anything account-specific: verification status, deposit or withdrawal issues, bonus queries, or technical problems. Have your registered email address or username on hand — it speeds up account lookup on the agent's end.

Email

For non-urgent matters or when you want a written record of the exchange, email support is available. Response times generally run between 12 and 24 hours depending on volume. Include your registered username or email address in your message from the start — without it, support needs an additional back-and-forth to locate your account before they can help.

Platform FAQ

The FAQ section on the platform covers the most frequently asked questions about deposits, withdrawals, bonus terms, account verification, and technical issues. Worth checking before opening a chat — in most cases the answer is there and faster to find than waiting in a queue.

Company Details

Monster Casino is operated by ProgressPlay Limited, a company registered in Malta.

Problem Gambling Support

If you need support with gambling-related issues, the following organisations offer free and confidential help:

• Gambling Therapy — online chat and support in multiple languages, available internationally
• Gamblers Anonymous Belgium — anonymous group meetings in Dutch and French
• GambleAware — information and referral to professional treatment providers